CARRIAGE TERMS

Thank you for choosing Pet Supplies. To help you better understand our order delivery process, we have established the following shipping policy. Please read it carefully before placing an order.

1. Delivery Area
Pet Supplies currently offers delivery services only to addresses within the United States.
On the website checkout page, the delivery country/region is fixed as "United States"; we do not currently support international shipping or delivery to addresses in other countries/regions.
Please ensure that the shipping address you provide is located within the United States and that the address details are complete and accurate to avoid delivery delays or order cancellations.

2. Order Processing Time
All orders enter our processing workflow immediately after successful payment. Generally:
Order Processing Time: 1–3 business days.
Orders may not be processed on weekends or U.S. federal holidays.
Once your order has been shipped, you will receive a notification email containing tracking information.

3. Shipping Time
Once an order has been shipped, the standard delivery time is:
Shipping Time within the U.S.: Approximately 3–7 business days.
Actual shipping times may vary depending on the region, weather conditions, peak shipping seasons, or other uncontrollable factors.

4. Shipping Carriers
To ensure that your orders are delivered safely and reliably, we partner with several major U.S. shipping carriers for delivery, including but not limited to:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
The specific carrier used for your order will be automatically selected based on the warehouse location, delivery address, and logistical arrangements.

5. Delivery Delays
While we strive to ensure that orders are shipped and delivered on time, delays may occur under the following circumstances:
Extreme weather conditions or natural disasters
Congestion within the shipping carrier's transportation network
Increased order volume during holiday periods
Incomplete address information or instances requiring address verification
If you encounter any significant delivery anomalies, we recommend contacting the respective shipping carrier directly or reaching out to us via our customer service team.

6. Address Information
Please ensure that you provide accurate and complete U.S. address information during the checkout process.
If a package is returned to us due to an incorrect address, incomplete information, or an inability to deliver, reshipping the package may require additional time.

Thank you for your support of Pet Supplies.